Aphrodite Casino support runs around the clock via live chat, backed up by two email addresses and an FAQ. This page brings together the channels, known timeframes and the complaints procedure.
Contact channels
Three means of contact are offered, each suited to a type of request. No phone number or instant messaging service is among them.
| Channel | Availability | Recommended use |
|---|---|---|
| Live chat | 24/7, floating icon | General questions, deposits, bonuses |
| support@aphrodite.casino | Written requests, self-exclusion | |
| complaints@aphrodite.casino | Formal complaints | |
| Internal form | From the site | Requests provided for in the terms and conditions |
Support languages
Support replies in French, which is also available for the interface. The terms and conditions provide for communications in English.
Help centre and FAQ
The site's FAQ covers the most common topics:
- Deposits and withdrawals
- Bonuses and wagering requirements
- Technical questions
- Other aspects of the gaming experience
Account verification
Identity verification is required on the first withdrawal request, once cumulative deposits exceed €2,000 or if a transaction is deemed suspicious.
- Prepare an official photo ID, front and back depending on the document.
- Take a selfie holding this ID.
- Provide a recent proof of address, no more than three months old, such as a bank statement or energy bill.
- Submit any additional documents requested for anti-money laundering purposes.
- Wait for approval, usually within 48 hours.
Complaints and personal data
The Aphrodite Casino complaints procedure follows several steps and specific deadlines.
- Contact support first by chat or email.
- If unresolved, send a formal complaint to complaints@aphrodite.casino within 7 calendar days of the incident.
- The casino aims to reply within 60 working days of receipt.
- For an issue not directly linked to a game result (payment, suspension, bonus calculation), it must be reported within one calendar month of the session.
- An unresolved dispute can be referred to an independent body, arbitration or a court within 365 days of the session.
Data deletion
A player can request the deletion of their data when it is no longer needed, subject to the retention obligations the casino must comply with.
Before contacting support
A complete request speeds up handling. The following details are useful:
- The account email address
- The date and time of the transaction concerned
- The payment method used
- The name of the game or bonus involved
- A screenshot of the error message
Support FAQ
Questions are grouped by theme: account, bonuses, payments, games and responsible gambling.
Account: how do I sign up?
The "Sign up" button at the top right opens the form; the account is activated after email confirmation.
Account: how long does verification take?
KYC verification is usually completed within 48 hours.
Account: can I open several accounts?
No. Only one account per player is allowed, and it cannot be transferred.
Bonuses: what is the wagering requirement?
25x the bonus for casino and live offers, 5x or 7x for sports bonuses.
Bonuses: what is the maximum bet with a bonus?
€2 per spin or per hand while the bonus is active.
Payments: what is the minimum deposit?
€20 by card, Revolut or Cashlib, €25 via Instant Banking or crypto.
Payments: what are the withdrawal limits?
€1,000 per day and €10,000 per month, with a minimum of €100 per withdrawal.
Payments: are there any fees?
The casino charges no fees; blockchain network fees are paid by the player for crypto.
Games: is there a demo mode?
No, all games are played with a real balance.
Games: how many titles are available?
Just over 3,000, from studios such as Pragmatic Play, Play'n GO and Red Tiger.
Responsible gambling: how do I request self-exclusion?
By email to support@aphrodite.casino, for a minimum period of 30 days.
Responsible gambling: what limits can I set?
Deposit, wager and session time limits, as well as breaks and temporary suspensions.