This page explains how Aphrodite Casino collects, uses and protects account holders' personal data, based on the privacy policy published by the casino.
1. Personal Data Collected
Collection begins when the account is opened, via the registration form, and continues while the site is used and during identity checks.
| Category | Data concerned |
|---|---|
| Identity | Surname, first name, date of birth, identification number |
| Contact details | Email address, postal address, phone number, country of residence |
| Account settings | Password, account currency |
| Official documents | Government-issued identity documents |
| Technical data | Location data, device information, IP address |
1.1. Documents Requested During Verification
KYC verification (customer identity check) takes place in particular when cumulative deposits exceed €2,000 or when a withdrawal is requested. It covers:
- an official photo ID, front and back depending on the document;
- a selfie of the account holder holding that ID;
- a recent proof of address, such as a bank statement or utility bill;
- any additional document needed for anti-money laundering checks.
2. Use of Data
The information collected serves several purposes described in the casino's policy.
- Verifying players' identity (KYC procedure).
- Managing accounts and the related transactions.
- Sending marketing communications.
- Meeting regulatory obligations, including anti-money laundering, governed by Directive (EU) 2018/843 and FATF recommendations.
3. Disclosure to Authorities
The policy sets out one explicit case of disclosure to a third party: when activity is deemed suspicious and the player does not provide the requested explanations or documents within 30 days, the account may be closed and the activity reported to the competent authority.
4. Players' Rights
Each player can request the deletion of their data once it no longer needs to be kept, subject to the casino's retention obligations. A player who closes their account because of a possible gambling addiction is asked to inform support so that the request can be handled accordingly.
5. Data Security
Personal information is protected by technical and organisational measures described in the site's "Security and Fairness" section.
- SSL encryption of data exchanged between the browser and the servers.
- Storage on segmented servers with restricted access.
- A risk-based approach, with three levels of due diligence (simplified, standard, enhanced) depending on the customer's profile.
- Continuous account monitoring according to risk level.
6. Retention Period
Data is kept for as long as it remains necessary for managing the account and meeting the casino's retention obligations. After that, the player may submit an erasure request.
7. Accuracy of Information and Age Verification
The date of birth entered at registration is used to check that the account holder meets the age requirement set out in the terms and conditions. Each player may hold only one account, and submitting false or incomplete information or documents during KYC may lead to the account being suspended or closed.
8. Contact and Complaints
Questions about personal data can be raised via live chat, available 24/7 from the floating icon on the site, or through the internal form provided for in the terms and conditions; support replies in French. If the response is unsatisfactory, a formal complaint can be sent to the dedicated email address shown on the site, and the casino undertakes to reply within 60 working days of receipt.